Rules & Confirmations

Rental Confirmation and Cancellation Rules

• Pay part or pay full online: the rental is initially confirmed when payment succeeds. Pay at pickup: you receive a request to accept or decline before the response deadline.
• If you cancel before start, the customer is fully refunded for any online payment. Cancel after the full-refund window and a delayed-cancellation fee (10% platform fee) may apply to your balance.
• Full-refund window: until 24 hours before start when booking→start is ≥ 24h; or until halfway between booking and start when that gap is under 24h.
• Customer late cancel (after the window, before start): no refund on pay-part; 90% refund on pay-full; pay-at-pickup has no online charge to refund.